How can one become a successful foreign trade professional? How can you maximize profits in international trade? These are common concerns among all traders. Here are some practical tips that might help you succeed in your business dealings.
1. **Show Genuine Interest and Welcome Communication**
— “I will take care of everything.â€
When initiating communication, offer full support to the other party. This creates a friendly and positive atmosphere from the start. Especially when dealing with overseas clients, it’s important to say, “I will take care of everything.†Not only does this show sincerity, but it also relieves them of any worries about logistics or arrangements, allowing them to focus on the conversation.
2. **Avoid Interruptions During Meetings**
— “No interruptions during the meeting.â€
If the meeting is held at your office, make sure your team doesn’t interrupt unnecessarily. Too many interferences can disrupt the flow of communication and reduce the enthusiasm of both parties.
3. **Provide Complete Information**
— “We have an English brochure.â€
It's always better to back up your words with concrete information. When you say, “We have an English brochure†or “Please take this as a sample,†it sparks more interest and encourages the customer to ask more questions. Having thorough information at hand allows you to respond confidently and build trust.
4. **Show Sincerity in Problem-Solving**
— “Please tell me about it.â€
When a client has a complaint, the best approach is to listen and show concern. Phrases like “Please tell me about it†or “I’m sorry for my mistake and I’ll do my best to fix it†show responsibility and help restore their confidence.
5. **Confirm Key Details Frequently**
— “Is this what we agreed on?â€
In business negotiations, it’s essential to double-check key details such as pricing, delivery terms, and deadlines. Always review the contract carefully and don’t hesitate to ask, “Is this what we agreed on?†If something is wrong, say, “I need to return this contract for now.†Clarity is better than ambiguity.
6. **Ask for Clarification When Needed**
— “Would you mind repeating that?â€
Since English isn’t everyone’s first language, misunderstandings are natural. Don’t be afraid to ask someone to repeat or explain further. Just say, “Would you mind repeating that?†or “Could you explain it more clearly?†Most people will be happy to help.
7. **Use “No, but…†Instead of “Yes, but…â€**
— “No, but…â€
When refusing, be direct but polite. Avoid phrases like “That’s difficult†or “Yes, but…†which may sound evasive. Using “No, but…†makes your refusal clear while still leaving room for discussion. This keeps the conversation balanced and respectful.
8. **Respect Your Opponent’s Time**
— “I’ll drive you to the airport at 7:00.â€
Before a meeting, try to understand the other party’s schedule. After discussing everything, say, “I’ll have my secretary prepare the contract for you to sign, and then I’ll drive you to the airport at 7:00.†This shows thoughtfulness and increases cooperation.
9. **End the Conversation Promptly After Reaching an Agreement**
— “It was a pleasure meeting you, Mr. Lee.â€
Once an agreement is reached, avoid lingering too long. Staying too long can lead to second thoughts or awkward situations. Say, “It was a pleasure meeting you, Mr. Lee,†and leave politely.
10. **Preserve the Other Party’s Dignity**
— “Your views on management differ from mine.â€
Never make the other person feel embarrassed. Criticizing the person directly can damage the relationship. Instead, focus on the issue, not the person. For example, “Your views on management differ from mine†keeps the conversation constructive and respectful.
The more you show humility, the more respect you will earn.
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