I finally got a guest, and I feel that the quality is relatively high. There must be a single order. But by the previous shipment, it almost messed up. In June, the factory gave samples to the guests. After confirmation, the order was placed in October. At the beginning of November, the goods were almost ready to go to see the goods.
Scared, there is an ITEM stone color and the sample is not right. Communicate to the guests immediately, fortunately, the guests are very negotiable, and the matter is solved, but it is estimated that it will definitely affect the guest's psychology, because originally he said that he would immediately place a second order, and the result stopped. When this problem arises, I have the responsibility, I have not communicated well with the factory, and I have not recorded the sample information in detail. Because it was the previous cooperation with this factory, the habits of doing things were not fully understood.
After this lesson, the younger brother summed up some experiences, please correct me. I believe that everyone has more experience and hope to share it.
1) Make sure to record the data of the sample
(1) After the sample is completed, check the sample according to the customer's design and check whether the sample is completely in accordance with the sample. If there is any difference, communicate with the factory as soon as possible and confirm the later decision with the customer. After the sample is confirmed, the factory should be urged to make a data record, take a photo or produce one more reserve at the same time.
(2) You must also make records and photos and save the bottom.
2) Preparation before large goods
(1) All details must be confirmed with the customer before placing the order. Including size, color, materials, crafts, etc.
(2) The contract that falls to the factory should include all the details and requirements as much as possible, and provide as much information as possible to the factory.
(3) Before the big goods are shipped, the factory must first make a sample, and then make a large shipment after the customer confirms.
3) Problems that should be paid attention to during the production process
(1) Immediately after the factory feeds, go to the factory to check whether the materials meet the requirements, including color, quality, size, etc.
(2) After the semi-finished products come out, they must go to the factory for inspection.
Acrylic Stone, Iridescence Acrylic Stone
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